Camio Software Ltd. (“we”, “us”, or “our”) operates the Trade platform at https://trade.camio.co (the “Site” or the “Service”). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our Service.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Data Controller and Data Processor Roles
For the purposes of UK data protection law:
- Camio Software Ltd. is the Data Controller for personal data you provide directly to us when creating an account, using the platform, or contacting us.
- We determine the purposes and means of processing this data.
In some cases, where we process data solely on behalf of a business customer or partner and under their instructions, Camio Software Ltd. acts as a Data Processor. In those cases, that business customer is the Data Controller and their privacy policy will also apply.
Information We Collect
Personal Information
While using our Service, we may collect personally identifiable information that can be used to contact or identify you, including but not limited to:
- Name
- Email address
- Postal address
- Phone number
- Account details
- Transaction or usage data
- Any information you choose to provide to us
(“Personal Information”)
Usage Data (Log Data)
Like many site operators, we collect information your browser sends whenever you visit our Site (“Log Data”), which may include:
- IP address
- Browser type and version
- Pages visited
- Time and date of visit
- Time spent on pages
- Referring URLs
- Device identifiers
- Diagnostic data
Lawful Bases for Processing (UK GDPR)
We process personal data under one or more of the following lawful bases:
- Contract — where processing is necessary to provide our Service to you
- Legitimate Interests — to operate, secure and improve our platform
- Legal Obligation — to comply with applicable laws and regulations
- Consent — where you have given clear permission (e.g., marketing emails)
- Vital Interests — where necessary to protect someone’s safety
How We Use Personal Data
We use your Personal Information to:
- Provide and operate the Service
- Manage user accounts
- Process transactions
- Communicate with you
- Provide customer support
- Improve platform performance and features
- Send service notices and updates
- Send marketing communications (where permitted)
- Detect and prevent fraud or misuse
- Comply with legal obligations
Cookies
Cookies are small data files stored on your device. We use cookies and similar technologies to:
- Enable core platform functionality
- Remember preferences
- Analyze usage
- Improve performance
You can instruct your browser to refuse cookies or indicate when a cookie is being sent. Some parts of the Service may not function properly without cookies.
Do Not Track Disclosure
Camio Software Ltd. does not currently respond to Do Not Track (DNT) browser signals.
Marketing Communications
We may send newsletters or promotional communications where permitted by law or where you have consented. You can unsubscribe at any time using the unsubscribe link in emails.
Sharing and Disclosure of Data
We may share personal data with:
- Service providers and subprocessors
- Hosting and infrastructure providers
- Analytics providers
- Payment processors
- Professional advisers
- Law enforcement or regulators where legally required
- Buyers in connection with a business sale or merger
All processors are required to process data securely and only under our instructions.
International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- Standard Contractual Clauses
- Approved transfer mechanisms under UK GDPR
Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
Retention periods vary depending on the type of data and purpose.
Security
We use commercially reasonable technical and organisational safeguards to protect personal data. However, no internet transmission or storage system is completely secure.
Your UK GDPR Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
We will respond to valid requests within the legally required timeframe.
Links To Other Sites
Our Service may contain links to third-party sites. We are not responsible for their privacy practices or content.
Children’s Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal data from children under 13. If we discover such data has been collected, we will delete it promptly.
Compliance With Laws
We may disclose personal data if required by law, court order, or regulatory authority, or if necessary to protect rights, safety, or the integrity of the Service.
Business Transfers
If Camio Software Ltd. is involved in a merger, acquisition, or asset sale, personal data may be transferred. Users will be notified before data becomes subject to a new privacy policy.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Service indicates acceptance of changes.
Contact Us
If you have questions about this Privacy Policy or your data rights, contact:
Camio Software Ltd.Email: hello@camio.co